pfc_rat (pfc_rat) wrote,

  • Mood:


Why is it that every time I phone in to a call centre, the first thing they say is "we are experiencing higher than normal call volume"? Doesn't matter if I call at 2 in the morning or in the middle of the day.

"Higher than normal" implies that this volume is an aberration, and happens rarely. If I'm getting this message every time I call, it means that this is NORMAL call volume, and it means you need to account for it, and staff the call centre appropriately. You can't base the statistics of "normal" call volume on the amount of calls you think you should be getting, but rather on the number of calls you ARE getting.


  • Karma is a bitch

    Remember my recent post about the shady dog photographer? Yeah, now it's in the first page of Google results when you Google her business. And…

  • To all my Jewish friends

    Hello all, I have a question directed to my Jewish friends. I've been invited over to a friend's place for a Hanukkah dinner, and offered to bring…

  • On a funnier note

    This was an actual conversation I had at the army this week. Back story: we're having a family event this weekend, and they were talking about the…

  • Post a new comment


    Anonymous comments are disabled in this journal

    default userpic

    Your IP address will be recorded 

  • 1 comment